Privacy Policy

2. How we utilize your personal information and data
2.1 Section 2 covers:
(a) Personal information/data's general categories that we may use;
(b) personal information/data's processing reason or purpose; and
(c)the legal basis of the processing process.
2.2 We may process your data revolving your usage of our services ("usage data") and website. The "usage data" may consist of your browser version and type, geographical location, IP address, source of referral, operating system, views on-page, visit lengths, and website navigation route, along with information about the frequency, pattern, and timing of your website visit and service use. The main source of usage data is our analytical tracking structure. We may use this usage data to analyze the use of our services and website. We do this on the legal basis of namely monitoring, legitimate interests, and improvement of our services and website.
2.3 Your personal account data ("personal account data") may be processed by us. The personal account data can consist of your email address and name. The main source of this personal account data is either your employer or you. We may process your personal account data to provide our services, function our website, preserving back-ups of our databases, ensuring our services and website security, and also communicating with you. We do this on the legal basis of, legitimate interests, namely the appropriate management of our business and website and the performance of a contract between us and you.
2.4 Your information contained in the personal profile ("profile data") on our website may be processed by us. The profile data may consist of your address, email address, name, gender, profile pictures, employment details,  hobbies, and interests. We may process the profile data for the reason of enabling and keeping track of our services and website. We do this on the legal basis of legitimate interests, namely the appropriate management of our business and website,  and the performance of a contract between us and you.
2.5 Your information posted through our services or for publication on our website ("publication data ") by you may be processed by us as well. We may process the publication data for the reason of enabling such publications and keeping track of our services and website. We do this on the legal basis of, legitimate interests, namely the appropriate management of our business and website and the performance of a contract between us and you or/and taking steps, at your request/request, to enter into such a contract.
2.6 Your information provided in any inquiry/query submitted by you to us about services or/and goods ("enquiry data") may be processed by us. We may process the enquiry data for the purposes/reasons for offering, selling, and marketing relevant services or/and goods to you. We do this on the legal basis of consent.
2.7 Your information regarding payment transactions consisting purchase of services and goods, entered by you with us or/and through our website("transaction data") may be processed by us. This transaction data may consist of your card details, transaction details, and contact details. We may process the transaction data for the purpose/reason for supplying the purchased services and goods, and also maintaining accurate records of the transactions. We do this on the legal basis of contract performance between us and you or/and taking steps, at your request, to enter into such contract, and genuine interests, namely the appropriate management of our business and website.
2.8 Your information provided to us for a reason/purpose of subscribing to our newsletters or/and email notifications ("notification data " ") by you may be processed by us. We may process the notification data for a reason/purpose of sending you relevant newsletters or/and notifications. We do this on the legal basis of performance or consent to a contract between us and you or/and taking steps, at your request, to enter into such a contract.
2.9 Your information relating to or contained in any communication that you sent us ("correspondence data " ") may be processed by us. The correspondence data may consist of metadata and communication data linked with the communication. Metadata linked with the communication made by using the website contract forms are generated to buy our website. We may process the correspondence data for a reason/purpose of record-keeping and communicating with you. We do this on the legal basis of genuine interests, namely the appropriate management of our business and website and communication with customers and users.
2.10  Your personal information/data identified/recognized in this policy necessary for the exercise, establishment, or defense against legal claims may be processed by us. We do this on the legal basis of genuine interests, namely the appropriate management of our business and website and assertion of your legal rights, our legal rights, and others' legal rights.
2.11 Your personal information/data identified/recognized in this policy necessary for the reason/purpose of maintaining or obtaining insurance coverage, obtaining professional advice, or managing/minimizing risks may be processed by us. We do this on the legal basis of genuine interests, namely the appropriate protection of our business and website against risks.
2.12 We may process your data in addition to the specific reasons/purposes explained in Section 2 where it is required for compliance with a legal obligation to which we are subject, or to protect/safe-keep your vital interests or vital interests of another natural individual/person.
3. Providing/Offering others your personal information/data
3.1 Your personal information/data may be disclosed by us to any group or member of our companies (meaning our holding company, our subsidiaries, and all subsidiaries of our holding company) to a reasonable extent required for the reasons /purposes, and on the legal bases, attached in this policy.
3.2 Your personal information/data may be disclosed by us to our professional advisers or/and insurers to a reasonable extent required for the reasons /purposes of acquiring or managing insurance coverage, acquiring professional advice, managing/minimizing risks, or the exercise, establishment or defense against legal claims.
3.3 Financial transactions regarding our services and website are or may be managed by our payment service providers. The transaction data will be shared with the payment service providers to a reasonable extent for the reasons of processing transaction payments, refunding such transaction payments, and dealing with queries and complaints regarding refunds and payments.
3.4 We may disclose your data in addition to the specific reasons/purposes explained in Section 3 where it is required for compliance with a legal obligation to which we are subject, or to protect/safe-keep your vital interests or essential interests of another natural individual/person.
4. Deleting and retaining personal information/data
4.1 Section 4 contains our data deletion and retention procedures and policies, which are programmed to assist in ensuring that we fulfill our legal obligations in association with the deletion and retention of personal information/data.
4.2 We shall not keep the personal information/data for any purpose or purposes longer than what is necessary.
4.3 Your personal information/data will be retained as follows:
(a) personal information/data category or categories will be retained for a minimum three years following our accounting year ending, and for a maximum time of 7 years following our accounting year-end.
4.4 We cannot specify the retaining period in advance in some exceptional cases. In such exceptional scenarios, we will figure out the retention period based on the criteria:
(a) the retention period of your personal data category will be calculated on last invoice sate and average debtor days.
4.5 Other than the specific provisions specified in Section 4, we may also retain your personal information/data where such retention is required for compliance with a legal obligation to which we are subject, or to protect/defend your essential interests or essential interests of another natural individual/person.
5. Amendments to this Policy
5.1 Our policy may be updated from time to time by publishing a new version on our website. You should visit the website regularly to ensure that you are content with the policies or not.
5.2 You may be notified of the changes through email or the private messaging system available on our website.
6. Your rights
6.1 Section 6 covers the rights users have under data protection law. Some of the rights are sophisticated; hence not every detail has been added in summary. Correspondingly, you should go through the relevant guidance and laws from the regulatory authorities for a complete explanation of the rights.
6.2 Key rights under data protection law:
(a) the right to access;
(b) the right to restrict processing;
(c) the right to erasure;
(d) the right to rectification;
(e) the right to data portability;
(f) the right to object to processing;
(g) the right to withdraw consent; and
(h)  the right to complain to a supervisory authority.
6.3 You have the right to demand access to your personal information/data, together with specific additional information. The additional information consists of details of reasons for the processing, the recipients of personal information/data, and the categories of personal information/data concerned. Freedoms of others and providing the rights to stay unaffected, you will be supplied a copy of the personal information/data.
6.4 You have the right to rectify any incorrect personal information/data about you and taking into reasoning the purposes of the processing, to complete any incomplete personal information/data about you.
6.5 In certain scenarios you have the right to deletion o your personal information/data without any delay. These certain scenarios consist any personal information/data unnecessary to the purposes/reasons it was collected or processed, processing for direct marketing, you take back your consent to the content-based processing, and any personal data that may have been unlawfully processed. There are some exclusions to the deletion, however. The standard exclusions consist: for compliance with a legal obligation; to exercise the right of freedom of information and expression; or for the exercise, establishment or defense against legal claims.
6.6 You have the right to restrict the processing of your personal information/data. These scenarios consist: unnecessary retention of personal information/data, contesting of personal information/data accuracy, unlawful processing but you oppose erasure and demand restriction instead, we have no use for the personal information/data but you require it for exercise, establishment, or defense against legal claims, objection against processing, pending verification of the objection. We may continue to store the personal information/data where it is restricted on this basis. However, the processing will only continue: if you consent; or for exercise, establishment, or defense against legal claims; for protection of another legal or natural person's rights, or for important public interests purpose.
6.7 You can exercise your right to object to processing of your personal information/data on particular situation/grounds, but only to an extent where legal basis for processing is that it is required for: a task performed in public interest or in exercise of any official authority given in us; or the reason of genuine interests followed by us or a third-party. If there is an objection by you, then we will stop the processing of personal information/data unless we can provide favorable legitimate grounds/base for the processing that can override your rights, freedoms, and interests, or the processing for exercise, establishment, or defense against legal claims.
6.8 You possess the right to object to your personal information/data processing for direct marketing reasons/purposes (consisting of profiling for direct marketing reasons). In case of such objections, we will stop processing your personal information/data for this reason.
6.9 You possess the right to object to the processing of your personal information/data for historical and scientific or statistical research purposes regarding your particular scenario unless the data processing is vital for the performance of objective carried out for public welfare.
6.10 Our extent of the legal basis for your personal information/data processing is:
(a) consent; or
(b) that processing is vital for the performance of a contract you are associated with or to take steps at your appeal before entering into a contract;
and such processing is conveyed out by automated mediums; you possess the right to get your personal information/data from us in a commonly used, structured, machine-compatible format. However, this right is null where it affects the freedoms and rights of others adversely.
6.11 If you think that our processing is violating the data protection laws, then you possess the right to file a complaint to legal authority in charge of data protection. It will be Information 'Commissioner's Office (ICO) in the UK.
6.12 You can withdraw your consent to the extent where it is the legal basis for our processing. This withdrawal will be unaffected to the processing carried out before the withdrawal.
7. Our Company Details
7.1 Our website is functioned by Tireless IT Services.
7.2 Our registered location is 3rd Floor, A5 MB Road, Khanpur, New Delhi 110062
7.3 You can reach us:
(a) on the postal address is given above;
(b) using the phone number 1.844.313.0904, or
(c) through email info@tirelessitservices.com
8. Data protection responsible entity
1. Our data protection authority individual's details to contact are:
2. The Information Officer
3. 3rd Floor, A5 MB Road, Khanpur, New Delhi 110062
4. info@tirelessitservices.com